Privacy Policy

Last Updated: 04/01/2026

This Privacy Notice explains how ManovTools LTD trading as “FlowPosts” (“FlowPosts”, “we”, “us”, “our”) collects and uses personal data when you use our website, applications and services (the “Service”).

1. Who we are (data controller) and how to contact us

Controller: ManovTools LTD (trading as “FlowPosts”)

Registered address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Company number (Companies House): 12329001

Email (privacy and support): support@flowposts.com

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

2. What personal data we collect

We may collect the following categories of personal data:

A) Identity and account data

- Name (if provided), username and account credentials.

- We do not require your date of birth as standard. If we ever need to verify age eligibility, we may request date of birth or other age-verification information.

B) Contact data

- Email address, and (if provided) billing address and telephone number.

C) Subscription, billing and transaction data

- Subscription plan, billing period, invoices, payment status, transaction references.

D) Payment data

- We do not store full payment card details on our systems. Payments are processed by our payment processor.

- We may receive limited payment-related information (e.g. payment status, partial identifiers or transaction references) from the processor.

E) Technical, device and log data

- IP address, device information, browser type, operating system, login events, error logs, and approximate location derived from IP.

F) Usage data

- Information about how you use the Service (e.g. feature usage, pages viewed, timestamps).

G) User Content and collaboration data

- Content you upload, create, store, schedule or otherwise make available via the Service (which may include personal data if you include it in your content), including attachments, comments and related metadata.

H) Support and communications

- Messages you send to us (e.g. support emails, support tickets) and our responses.

I) Safety and compliance data

- Reports of allegedly illegal content or Terms breaches, review outcomes, enforcement actions (e.g. removals, restrictions, suspensions), and information we need to preserve evidence and cooperate with law enforcement or regulators where required.

J) Marketing preferences

- Your marketing opt-in/opt-out status and communication preferences.

3. How we use personal data (purposes and legal bases)

We use personal data only where we have a lawful basis to do so.

A) To provide and operate the Service (contract)

- Creating and managing accounts, providing features, enabling collaboration, troubleshooting and customer support.

B) To manage subscriptions, billing and payments (contract / legal obligation)

- Administering subscriptions, issuing invoices, processing cancellations and refunds where required.

C) To publish or distribute content to third-party social networks at your direction (contract)

- If you connect third-party platforms and use FlowPosts to publish/schedule content, we will transmit relevant User Content and related metadata to those platforms via their APIs at your instruction.

D) To secure and protect the Service (legitimate interests / legal obligation)

- Preventing fraud, abuse and unauthorised access, and maintaining the integrity and security of our systems.

E) Online safety and content moderation (legal obligation / legitimate interests)

- Detecting, reviewing, restricting and removing content that may be illegal or breach our Terms.

- Preserving information and cooperating with law enforcement and/or regulators where required.

F) To improve and develop the Service (legitimate interests)

- Analysing usage trends, fixing bugs, and improving performance and user experience.

G) Marketing communications (consent / “soft opt-in” where available)

- Sending marketing emails only where permitted by law and in line with your preferences. You can opt out at any time.

Where we rely on legitimate interests, our interests typically include: operating and improving the Service, ensuring network and information security, preventing abuse and fraud, and enforcing our Terms.

4. Who we share personal data with

We may share personal data with:

A) Service providers (processors)

- Hosting and infrastructure providers, email delivery and support tools, analytics providers, and other vendors needed to operate the Service.

B) Payment providers

- Payment processors and billing providers to process transactions and manage subscriptions.

C) Third-party social networks and integrations (independent third parties)

- If you choose to connect third-party platforms and use FlowPosts to publish content, we will share relevant User Content and metadata with those platforms via their APIs.

- Those platforms will process personal data under their own terms and privacy notices.

D) Professional advisers

- Lawyers, accountants, auditors and insurers, where necessary.

E) Authorities and regulators

- Law enforcement, courts, and regulators (including where legally required, or where necessary to establish, exercise or defend legal claims).

F) Business transfers

- If we sell, transfer, or merge parts of our business or assets, personal data may be transferred to the relevant third party.

We share personal data only where necessary and we require appropriate safeguards and contractual protections where applicable.

5. International transfers

Some of our service providers and third-party platforms may process personal data outside the UK.

Where personal data is transferred internationally, we will use appropriate safeguards required under UK data protection law (for example, adequacy regulations where applicable, or an International Data Transfer Agreement (IDTA) and/or the UK Addendum to the EU Standard Contractual Clauses, where applicable). You can request more information about the safeguards we use by contacting us.

6. How long we keep personal data (retention)

We keep personal data only for as long as needed for the purposes described in this Notice, including for legal, accounting, security and dispute resolution purposes.

Indicative retention periods (unless a longer period is required by law or justified for legal claims):

- Account data: for as long as your account is active, and for a reasonable period after deletion to handle disputes and comply with legal obligations.

- Billing and transaction records: retained as required for tax/accounting purposes (commonly up to 6 years, depending on the record type and legal requirements).

- Support communications: retained for a limited period to manage support history and improve customer service.

- Law enforcement, courts, and regulators (including where legally required, or where necessary to establish, exercise or defend legal claims).

- Law enforcement, courts, and regulators (including where legally required, or where necessary to establish, exercise or defend legal claims).

7. Your rights (UK users)

Depending on your circumstances, you may have the right to:

- request access to your personal data;

- request rectification;

- request erasure;

- request restriction of processing;

- object to processing (including the right to object to direct marketing at any time);

- request data portability (in certain circumstances);

and

- withdraw consent at any time where we rely on consent.

To exercise your rights, contact us at support@flowposts.com. If we need to verify your identity, we will request only the information necessary for verification.

8. Marketing

We will not send you direct marketing by email unless:

- you have consented;

or

- the “soft opt-in” applies (for example, you are an existing customer and we market similar services, and you were given a simple opt-out when your details were collected and in every subsequent message), where permitted by law.

You can opt out at any time using the unsubscribe link in each message or by contacting us.

9. Cookies and similar technologies

We use cookies and similar technologies. Some cookies are strictly necessary for the Service to work; others help us understand usage and improve the Service.

Where cookies are not strictly necessary, we will ask for your agreement before placing them. For more information, see our Cookie Policy: https://flowposts.com/privacy-policy.

10. Automated decision-making

We do not make decisions about you based solely on automated processing (including profiling) that produce legal or similarly significant effects for you.

We may use automated tools to help detect spam, fraud or abuse, but any enforcement action (such as suspension) may involve human review where appropriate.

11. Security

We use appropriate technical and organisational measures designed to protect personal data, including access controls and security monitoring. However, no system is completely secure.

12. Children

The Service is not intended for children. If you believe a child has provided personal data to us, please contact us.

13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or in-app notice).

14. Contact

For privacy questions and requests: support@flowposts.com